All quality procedures are documented and issued to comply with the requirements of ISO 9001: 2008 and the quality policy stated in the company. The quality procedures reflect the work method used for the different operations to cover all the quality activities that the company deals with and which is explained in the business activity model.

.1 Control of documents and data:

The company is concerned with defining and characterizing the method of defining, issuing, distributing, modifying, revising and reviewing the documents and data media related to the company's quality system in accordance with the procedure of monitoring the documents and data (PR-01) as well as the documents and data media.

The general manager of the company is responsible for the adoption of all documents related to the quality system, and each department head prepares the related document. The representative of the department and the director of the technical department are responsible for reviewing all documents.

 Quality Manager is responsible for implementing amendments to all quality system documents after reviewing the amendment with the management representative.

 The Quality Manager is responsible for coding the quality system documents before they are issued to facilitate their monitoring and maintenance. A list of all quality system documents clarifies the applicable version. The amended documents are distributed in the places where they are executed. All canceled documents are withdrawn from the places of use. Changes in the documents shall be made after their review and approval by the same bodies that have adopted the original documents and the change in the document is marked.

.2 Quality control records:
The company implements a method of compiling, indexing, maintaining and maintaining records of the quality of operations and the performance of the company's quality system according to PR-02. Quality records of service importance are maintained and maintained for a specified period and the remaining records are kept for different periods according to their importance With the records item in each document, the quality records shall be available to the customer or his representative for inspection in accordance with the terms of the contract.

.3 Management Reviews:
The company performs a review of the company's quality system at least once a year to ensure its validity and effectiveness according to the management review procedure (PR-07), which explains how to implement this review and verify the implementation of the company's quality policy and objectives. Quality Office.

.4 Internal Quality Audit:
The company adopts a system of internal quality audit in accordance with Procedure No. (PR-03) to ensure that the requirements of ISO 9001: 2008 are applied, provide clear vision to management to identify activities that need to take corrective action.

 Documented procedures for the planning and implementation of internal audits to ensure the effectiveness of the quality system and that the requirements of the standard 8ISO 9001: 200 are achieved through the planning of annual audits to include at least one audit of all the activities and operations managed by the company and the rate of implementation of the audits depends on the situation and the importance of activity, The audit is carried out by qualified and independent individuals from the audited entities. The auditors record the results of the audit and present them to the quality manager and the audited bodies to determine and take corrective actions based on Determining the root cause of the cause of the nonconformity and by officials identified during specific times.

Corrective actions resulting from the internal audit are followed up, reviewed and recorded to ensure the effectiveness of these procedures. Internal quality audits are maintained on the various activities of the company. The results of the internal quality audits are one of the elements of management audits of the quality system.

.5 Non-conforming business:
The Company shall adopt a method to distinguish non-conforming actions in accordance with Procedure No. (PR-04) to ensure that the decision to prevent or reduce the frequency of non-conformity shall be taken through documented procedures for monitoring and controlling non-conformity and recording them for appropriate decision.

.6 Corrective actions and preventive measures:
The company follows an effective system to raise cases of non-conformity detected, analyze causes of mismatches, identify remedial actions that prevent recurrence and effective follow-up to ensure the effectiveness of corrective actions taken. The company also follows an effective system that allows detection, analysis and removal of possible causes of non-conformity cases through the various sources of information available in the company, the experience of the operations and practices in carrying out the activities, identifying the points that need preventive measures to prevent them and determining the steps to deal with them. And qualified personnel in accordance with procedure (PR-05).

.7 Development and improvement:
The necessary measures are taken to implement the necessary improvement and development opportunities based on analysis of available data from process measurements, audits, customer satisfaction assessment, internal audits, cases of non-conformity and data received from the customer, follow-up implementation and verification of improvement and development

.8 Measurement-Analysis and Development:
The company determines a method of measurement according to methods that enable the analysis and utilization of these data in the development and improvement of the company. These measurements include internal audits, measurement of operations run by the company, cases of non conformity and measurement of customer satisfaction. Existing data are analyzed and evaluated to determine the effectiveness of the quality system and identify corrective actions Preventive measures and opportunities for improvement and development are available.