Handling of samples and inspection materials:

During the various stages of obtaining the service, the company uses the appropriate methods and methods to maintain and distinguish the samples that are withdrawn in order to facilitate the identification of the causes of any problems that may occur to these services during the various stages and this is determined according to the procedure of sampling, handling and keeping samples No. (10PR).

Inspection reports and certificates:

An inspection certificate or report is issued for the work performed by the company and covers all the required data in paragraph 7.4.3 (ISO / IEC 17020 Clause), including any results for the subcontractors. The coding system also allows the entire process to be tracked to the inspector or inspectors who worked during the inspection stages .

Measuring Customer Satisfaction and Monitoring Complaints and Complaints:

Customer satisfaction is the ultimate goal of our company, and we have developed different ways and methods to listen to the voice of the customer, and take advantage of their observations whether these observations positive or negative, especially as regards the extent to which our services to meet the requirements.
The company welcomes customer feedback through direct opinion surveys or direct contact with them or consider any complaint they make.
The Company deals with complaints received from customers or other parties about the activities and services of the company with interest and taking action to satisfy customers.
Al Safwa Inspection and Compliance Company has procedures for considering grievances against the results of its inspections. A procedure has been established to measure customer satisfaction and follow complaints and grievances (No. 13PR).