2. Directors of departments and offices are responsible for managing the work of their departments and monitoring the performance of the implementation according to the specified quality standards and have full authority with regard to the quality management system as follows:

    . Produce a precautionary measure that prevents service, process or QMS failures.
    . Identify and record quality problems related to the services provided by the company, processes or quality management system.
    . Provide solutions to quality problems and their application.
    . Monitor cases of non-conformity in services until they are completed.
    . Provide proposed solutions to quality problems through specific channels in accordance with QMS processes and procedures.

3. Persons who manage, execute or verify quality activities do so in accordance with specific terms of reference for the job description cards.

4. Directors of departments, heads and sections are responsible for informing their employees of the processes, procedures and instructions of the quality management system in order to achieve the ideal in performance.

5. In the absence of the general manager of the company or the director of the department or the head of the department for any reason is superseded by those who are delegated his responsibilities and powers.

1: Functions of Director-General (Management Representative):
• Develop company policies.
• Develop strategies to implement the company's policies and follow up their implementation.
• Coordinate and monitor interdepartmental work and review quality system reports.
• Review the reports submitted by the officials regarding the implementation and achievement of the objectives of the company.
• Issuing the necessary instructions and instructions for the proper functioning of the departments and departments of the company.
• Proposing incentives for employees to reach performance development.
• To overcome difficulties and solve problems in the performance of work.
• Attend the management review of the quality system or authorize its representative.
• Compliance with the requirements of ISO / IEC 17020: 2012
• Verify the establishment and implementation of the company's quality system in accordance with the requirements of ISO 9001: 2008.
• Responsible for the implementation of management audits of the quality system and follow-up implementation of improvement and development projects.
• Verify the allocation of cadres responsible for covering the requirements of customers and the effectiveness of the quality management system.
• Identify the audit team at the company's quality office.
• Approval of inspection certificates and reports.

2 Functions of Quality Office Manager:
• Coordinating the work between departments and sections of the company with regard to quality.
• Monitor the preparation, amendment and cancellation of documents and distribute them to different parties.
• Planning and monitoring the implementation of internal audits and analysis of audit results.
• Analyzing customer complaints and determining who is responsible for them.
• Prepare for management review and follow-up of decisions taken and report to the Director-General (Management Representative).

3 Functions of Director of Technical Management:
• Coordinate and monitor inter-departmental work and review reports on inspections.
• Review the inspection documents and ensure compliance with the procedures in the company's quality management system.
• Examining requests for inspection contracts and identifying resources.
• Review the inspection certificate.
• Approval of inspection certificates and reports in the absence of the Director General.

4 Functions of Director of Financial and Administrative Affairs:
• Supervision and guidance of financial management personnel.
• Contact banks and solve financial problems.
• Compliance with the application of financial laws and regulations.
• Conduct studies on improving work and performance in management.
• Proposing any amendment to the work regulations and control of the company's funds.
• Prepare the final accounts of the company and present them to the Director General.
• Follow-up collection and bank balances of banks.
• Implementing the company's management policies, developing comprehensive planning and participating in drawing and developing the system.
• Planning and providing manpower, job descriptions, recruitment procedures and upgrading.
• Submit periodic reports to the Department, examine the problems that arise and develop solutions.
• Oversees the administrative discipline of the company.
• Representing the company in terms of administrative aspects.
• Coordinate between departments and identify training needs.
• Implementing senior management.
• Maintaining infrastructure.

5: Other Functions:
 In each process there is a clear identification of each specific activity or task for the main functions of the performance and performance of this process according to the nature of each process and according to the job description card approved by the Director General.